Conflict Resolution Classes
The Conflict Resolution Skills program is a 10-week skills class for clients who want to improve their communication and conflict management skills. Classes focus on situations where the objective is to change something (e.g., requesting that someone do something) or to resist changes someone else is trying to make (e.g., saying no). One learns how to cope with difficult situations; to get what one wants and needs; to say no to unwanted requests and demands, while maintaining a sense of self-respect and the respect of others. The skills taught are intended to maximize the chances that a person’s goals in specific situations will be met, while at the same time not damaging either the relationship or the person’s self-respect. This group assists one in decreasing intense, unstable relationships, and assists with skills that help in maintaining relationships.
Weekly Class Schedule
Conflict Resolution Skills Classes meet every Thursday at 7:00pm (Adults)
Please call for information on Teen & Adolescent Conflict Management classes.
How Many Classes Do I Need?
The Conflict Resolution program meets once a week for 10 weeks. Each of the 10 weekly sessions runs between 60-90 minutes. Classes run open-enrollment, meaning that clients can join at any time and do not have to wait for a new cycle to begin. Open-ended treatment groups are not structured around a specific weekly learning sequence. Instead, groups are intended to provide opportunities for group members to get extensive practice in various conflict resolution skills areas. These classes are typically offered in a small group setting (5 clients max) and in some cases may be supplemented with one-on-one counseling. We offer multiple instructional strategies, including:
- Lectures, Discussions, Videos
- Examples of Effective & Non-Effective Strategies
- Role Playing Exercises & Simulations
- Case studies
- Simple Take-Home Exercises
- Personal Feedback & Specific Strategies for each client from the Instructor.
The Conflict Resolution skills classes covers the most common obstacles to effective communication, as well providing group members with an opportunity to discuss the specific issues and challenges they face in their own lives on a daily basis. We also discuss issues related to how to have difficult conversations, how to argue with your partner in a healthy way, effective communication for the workplace, and how and why to say no and set reasonable boundaries and limitations.
- Acknowledging Your Part in Conflicts
- Assertive Communication Techniques
- Conflict Resolution Approaches
- Common Pitfalls & Problems in Communication
- Effects of Stress & Anger on Communication
- Emotional Regulation
- Forming an Alliance to Solve Problems
Harmful Communication Styles
EG: Avoidance, Criticism , Passive-Aggression, Aggression, Defensiveness, Contempt
- How to Express Complaints Effectively
- Identifying Behaviors to "Ignore"
- Listening Skills & Empathetic Listening
- Mindfulness & Mastery
EG eye contact, body language, personal space
- Positive Communication vs. Negative Communication
- Providing Feedback & Praise
- Reasonable Expectations
- Sending Clear Messages
- Social Awareness & Emotional Intelligence
- Useful Things to Say to Resolve Conflict